TELEPHONE SUPPORT

CI provides telephone support for questions that arise relative to the operation or troubleshooting of an instrument or clarification of training issues. If a client has an event and would like an interpretation of a chromatogram, a C.I. Service Specialist can provide an expert opinion. Contact C.I. Telephone Support at (450) 658-4965.

CONTRACT MAINTENANCE/SERVICE

Many of our clients who purchase high-end systems and many of those who operate older systems purchase a preventive maintenance contract to ensure that the instrument functions reliably on a continual basis each year. On-site preventive maintenance/service consists of traveling to the customer's site with the parts, knowledge and expertise required to minimize or eliminate any down time. All members of the Service Team at C.I. are thoroughly trained in service, repair, theory of operation and functionality of all of our products. C.I. offers two, three, and four day contracts that are valid for one year from the date of purchase.

Maintenance/Service Contract Features:

• Two, three, or four preventive maintenance calls per year (depending upon contract purchased), each call consisting of one field service engineer for a period of 8 hours.
• Work performed during preventive maintenance calls consists of:
1. Repair and replace, as required, any parts required to bring the instrument to manufacturer specification.
2. Provide on-site training upon request.
3. 20% discount on all parts used during preventive maintenance calls, emergency service calls and instruments sent to C.I. Analytics for repair.
4. Discount on all labor charges (including preventive maintenance calls, emergency service calls, and instruments sent to C.I. Analytics for repair).
5. Travel time and per diem expenses included in contract price.
6. An emergency service call may be used in lieu of a preventive maintenance call.

Contract Benefits:

• Maximized instrument performance for the long-term.
• Analytical confidence due to instrument verification at regular intervals.
• Significant monetary savings relative to C.I.'s regular maintenance/service rates.

Please contact the C.I. Service Support Center for more information on C.I. preventive maintenance contracts.

NON-CONTRACT MAINTENANCE/SERVICE

C.I.'s Factory-Certified Service Personnel are qualified and available to perform maintenance/service on C.I. instruments world-wide. On-site maintenance/service consists of traveling to the customer's site with the parts, knowledge and expertise required to minimize or eliminate any down time. All members of the Service Team at C.I. are thoroughly trained in service, repair, theory of operation and functionality of all of our products. Each person adds his or her expertise to the department as a whole and to each other member of the team through cross training and shared knowledge. Please contact the C.I. Service Support Center for more information on scheduling a maintenance/service visit.

SERVICE/REPAIR OF OTHER MANUFACTURERS' ANALYZERS

C.I.'s Factory-Certified Service Personnel understand all manufacturers' laboratory sulfur analyzers and are qualified to repair these instruments, in many cases, providing significant savings to the customer when compared with the original manufacturer's parts/service rates. Several options include:

Low-cost, High-temperature Reactor/Pyrolyzer.

• Complete, stand-alone package includes temperature controller, power supply, thermocouple, and the reaction tube.
• Just plug in this low-cost, stand-alone option and continue daily analysis.

Model 9610 Autoinjector.

• Inject liquid hydrocarbon samples using our low-cost Model 9610 Autoinjector.
• Eliminate inconvenience associated with 30 year-old technology for constant-rate injectors.

Please contact the C.I. Service Support Center for more information on C.I. repair of other manufacturers' analyzers.